Conducting an Effective Resident Satisfaction Survey to Increase Resident Satisfaction and Response
How long has it been since you’ve reviewed your Resident Satisfaction Survey?

As we begin planning for 2024, now is the time to review your existing survey and look for ways to increase resident/family participation as you seek feedback moving forward. Conducting an Effective Resident Satisfaction Survey to Increase Resident Satisfaction and Response is a 90-minute continuing education presentation that provides guidance in creating an effective resident satisfaction survey in assisted living communities. The presentation will also assist attendees in:

creating the most effective and engaging resident satisfaction survey
identifying who they should survey
deciding upon areas of discussion, such as customer service, care delivery, meals, and activities
considering alternative methods to conduct surveys (i.e., in-person, online)
developing an action plan for effectively using the valuable information gathered in the survey
determining with whom to share the results


SPEAKER: James H. Collins, Ph.D. Founder, Collins Learning

Dr. Jim Collins is a Gerontologist and nationally-recognized expert in wellness and health care for seniors and older Americans. Over his 30-year career Dr. Collins has always had a strong focus on education – both as a prolific author of published articles and as the founder of Collins Learning, a highly regarded education service providing training to senior care health professionals around the country.

Dr. Collin's passion for healthy aging began in high school during frequent visits with residents and staff at the Assumption Nursing Home, where his Mom worked. He went on to graduate college with the first ever degree in Applied Gerontological Studies, a major that he created, and also holds a master's degree in Sociology and Psychology of Aging and a doctoral degree in Health Administration. Following his doctorate, he established a gerontology practice and began education consulting to what would become hundreds of senior living communities.

Dr. Collins has written countless articles, newsletters, and the first book about person-centered care for seniors entitled "The Person-Centered Way: Revolutionizing Quality of Life in Long Term Care".

Dr. Collins decided to take his passion for speaking and teaching to a national audience through his company Collins Learning, which is an online learning management system. With its extensive and ever-developing library, Dr. Collins and his dedicated staff bring impactful and timely information to tens of thousands of healthcare professionals in every state throughout the country with this online system.